About the hotel
Popularity
Good
General
5602

Tripadvisor
8/10
1073

Booking
8/10
3590

Expedia
7.6/10
939
Main services
Wi-fi
Car park
Total number of rooms
Wheelchair-accessible
24-hour reception
Wi-fi
Car park
* Some services may carry an extra charge.
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Information about the area
Cartagena de Indias, ColombiaDeclared a part of the UNESCO World Heritage in 1984, Cartagena de Indias is quite possibly one of South America's most beautiful cities. Facing the Caribbean Sea to the west with Cartagena Bay to the south, the city is Colombia's top travel attraction.
The city encapsulates all the charm of Spanish colonial architecture. The old town of Cartagena is immaculately preserved, with numerous beautiful squares, churches and old buildings to marvel at. Walking down its picture-perfect streets is just a delight. Stroll along an enchanting maze of cobbled lanes and admire the Spanish colonial buildings including the Palace of the Inquisition, the Clock-Tower and the Castle of San Felipe de Barajas. Eating out is another form of entertainment in Cartagena, with countless choices of new and exotic flavours in its local and international restaurants.
Cartagena offers all the enchantment of its history and it is considered one of the greatest cultural treasures in the Americas.
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What’s nearby
- Olympic Villa of Cartagena - 0.62 km
- La Popa Hill - 3.65 km
- Convent of Santa Cruz de la Popa - 3.74 km
- Manga Bay - 4.4 km
- Cartagena's Pier - 4.5 km
- Paseo Peatonal de Manga - 4.58 km
Getting around
- cartagena cruise port, co - 7.87 km
- (CTG) Cartagena de Indias, Rafael Nunez, CO - 3.21 km
- la bodeguita dock, co - 7.7 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Family rooms
- Non-smoking throughout
- WiFi available in all areas
- Non-smoking rooms
- Lift
Safety & security
- Fire extinguishers
- 24-hour security
- Security alarm
- CCTV in common areas
- Smoke alarms
- CCTV outside property
Activities
- Beachfront
- Beach
- Tennis court
- Fitness centre
- Fitness
Services
- ATM/cash machine on site
- Room service
- Ironing service
- Private check-in/check-out
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Shuttle service
- Tour desk
- Daily housekeeping
- Pet basket
- Pet bowls
- Fax/photocopying
- 24-hour front desk
- Airport shuttle
- Shuttle service (additional charge)
- Laundry
- Business centre
Safety features
- First aid kit available
- Thermometers for guests provided by property
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Mobile app for room service
- Contactless check-in/check-out
- Physical distancing rules followed
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Breakfast in the room
- Wine/champagne
- Coffee house on site
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Sun terrace
- Outdoor pool (all year)
Parking
- Parking garage
- Free parking
- Parking
- Parking on site
Pool and wellness
- Pool bar
- Swimming Pool
- Swimming pool
- Sun loungers or beach chairs
- Infinity pool
- Kids' pool
- Shallow end
Transport
- Airport drop off
- Airport pick up
Languages
- English
- Español
About the rooms
The accommodation has 147 rooms:
Bedroom
- Alarm clock
- Linen
- Wardrobe or closet
- Extra long beds (> 2 metres)
General
- Air conditioning
- Ironing facilities
- Trash cans
- Safety deposit box
- Private entrance
- Iron
- Tile/marble floor
- Pants press
- Key card access
- Laptop safe
Accessibility
- Entire unit wheelchair accessible
- Accessible by lift
Services
- Wake up service/Alarm clock
- Wake-up service
Room Amenities
- Socket near the bed
- Non-feather pillow
- Hypoallergenic pillow
- Feather pillow
Pool and wellness
- Pool towels
Bathroom
- Body soap
- Free toiletries
- Conditioner
- Hairdryer
- Shampoo
- Shower cap
- Toilet
- Bath or shower
- Toilet paper
- Shower
- Towels
- Private bathroom
- Toothbrush
Media & Technology
- Satellite channels
- TV
- Telephone
- Radio
- Cable channels
- Flat-screen TV
Food & Drink
- Minibar
- Bottle of water
Kitchen
- Cleaning products
Outdoors
- Balcony
Living Area
- Seating Area
- Desk
*Some services may only be available in specific rooms or upon request.
About the pools
The accommodation has 3 pools:
Pool 1
Location
OutdoorCost
FreePool 2
Location
OutdoorAccess
Adults onlyCost
FreePool 3
Location
OutdoorAccess
Kid-friendlyCost
FreeRestaurants
Restaurante Palenke
- Access for guests and visitors
- No reservation required
Restaurante Enso Comida Nikkei
- Access for guests and visitors
- Reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PublicLocation
On-siteReservation
Reservation requiredCost
- Free
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are not allowed.Children
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Important information
Please note special conditions apply for more than 10 reservations. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Please note that the lobby pool is under maintenance every Tuesday or Wednesday after a holiday weekend and is open from 9am to 8pm.
Please note that the free parking service is available upon availability.
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.
Dear guest, we want to inform you that a section of our hotel rooms is in the process of being remodeled, as well as part of the façade for maintenance. We appreciate your understanding and continue working to achieve your complete satisfaction.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.